Building relationships with clients is the backbone of any business. For D.R. Grove Corporation, taking care of their clients is the foundation upon which their business is built, and that care doesn’t stop after the final client payment is made.
“Our philosophy has been to follow up and make sure the customer is happy and address any concerns they have after the fact,” says Douglas Grove. “We get a lot of referral work that way and are very grateful to all our customers.”
D.R. Grove Corporation officially opened their doors in 2006, but Grove and his team bring a combined 30 years of experience in residential and commercial contracting to D.R. Grove Corporation, allowing them to provide clients with both superior customer service and high quality products on every project.
While D.R. Grove Corporation started primarily as a residential specialist in epoxy flooring systems, the full service decorative concrete company began to move in a different direction when they saw the demand for the quality work they provide.
As a result, D.R. Grove Corporation began working with commercial and industrial clients as well as residential clients, providing interior and exterior concrete designs.
“No job is too small,” notes Grove. “Every customer gets the same friendly service and excellent quality floor.”
Specializing in polished concrete, D.R. Grove Corporation also offers such decorative concrete products as epoxy floor systems, acid staining, micro toppings, acrylic resurfacing, joint filling and repair, and decorative concrete coatings.
All of D.R. Grove Corporation’s work comes with a guarantee. Guarantees may last between one and 10 years, depending on the product and the application.
In their six years in business, Grove and his team have worked with countless clients, and each job, according to Grove, has been their best.
“When we leave a job and see the joy in our customer’s eyes, we feel the satisfaction of knowing we provided a quality job at a fair price,” Grove says, “so we feel every job is our best job.”
Grove, who believes that it is essential to support other local businesses, attracts new clients by advertising with local newspapers and magazines. D.R. Grove Corporation has also recently begun an ad campaign with the biggest name in contract advertising in the United States.
With main offices in Greencastle, Pennsylvania, D.R. Grove Corporation also has a satellite office in Montgomery County, Maryland. D.R. Grove Corporation works with clients in Maryland, Virginia, West Virginia, and Pennsylvania, and is licensed in each state.
Clients and prospective clients are invited to tour D.R. Grove Corporation’s showroom, located in Greencastle, by appointment only. However, Grove prefers to bring his showroom to clients and prospective clients.
“We prefer bringing our showroom to you to make it convenient for our customers to choose the material and finish they prefer,” Grove says.
