Concrete Treatments Inc. runs on one simple philosophy: They’re not satisfied until the customer is satisfied.
“We’re here to create a floor that’s going to last forever,” owner Lars Anderson says, “We want to make sure our customers are happy with every floor we do.”
It is that philosophy that has propelled Concrete Treatments Inc., which has been in business since 2006, to become a popular choice for commercial and residential clients in Minneapolis/St. Paul, Minnesota, and the surrounding suburbs.
Concrete Treatments Inc.’s primary specialization is grinding and polishing; however, they also offer polished concrete, terrazzo floors, acid stain concrete, epoxies and coatings, surface preparation, waterproofing for decks, general cleaning, and sealing around decks.
Perhaps the most attractive feature of decorative concrete is, if it is properly maintained, it can virtually last forever, according to Anderson. However, “each floor is going to have its own unique lifecycle,” Anderson says. “We offer the proper solution for their situation and we will also help them to maintain their floor, so it will look nice for as long as possible.”
Concrete Treatments Inc. offers a guarantee that the product is going to be held to the highest workmanship standards possible and, if the products doesn’t meet or exceed the customer’s expectations, Anderson and his team will do everything they can to gain the customer’s satisfaction or the customer will not have to pay for the job.
To ensure customer satisfaction, Anderson takes a consulting approach to each project, meeting with the client to determine what they want to achieve with their concrete floor and how Concrete Treatments Inc. can help them achieve that goal.
The relationship between Concrete Treatments Inc. and their clients, however, does not end when the job ends. In addition to advising clients as to the proper products to maintain their floors, Anderson and his team will often repolish the floor after a year at no additional cost.
It is that type of dedication to customer care that drives new clients to Concrete Treatments Inc. The company generally secures clientele through repeat business, cold calling, and other advertising methods.
One of their best projects to date was for transforming a floor, that had been poorly poured, for Cabela’s Corporation.
“We were able to take that floor and turn it into a showpiece,” Anderson says. “Even with the bad pour job, we were able to salvage that floor and really make it a beautiful floor that exceeded Cabela’s expectations.”
Based in Plymouth, Minnesota, Concrete Treatments Inc. serves the Minneapolis/St. Paul area in addition to Austin, Marshall, Northfield, Eaton Prairie, Maple Grove, Bloomington, Richfield, Egan, Woodbury, New Brighton, and Maplewood.
Concrete Treatments Inc. also does out-of-state work and has done work in Indiana and South Dakota and is expected to undertake work in Iowa in the near future.